Frequently asked questions

Place the desired products in your shopping cart and then proceed through the checkout process. After completing your order, you will automatically receive an order confirmation by email.

As long as your order has not yet been shipped, we will try our best to implement changes for you. Please contact us as soon as possible.

Yes, as long as your order has not yet been shipped. Please contact us immediately. If the order has already been shipped, you can exercise your right of withdrawal and return the product.

Yes. Immediately after placing your order, you will receive a confirmation by email. Haven't received it? Please check your spam folder as well.

You can pay securely via Mollie's secure payment environment. Depending on your country and device, iDEAL, Bancontact, Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Klarna are available, among others.

Yes. All payments are processed through Mollie's secure payment environment. Your payment details are sent encrypted and not stored by Kweekotheek.

For most payment methods, we receive payment immediately. This usually allows us to process your order directly. For bank transfers, this may take a little longer.

The expected delivery time is stated on each product page. Products that are in stock are usually shipped within one to two business days.

Shipping costs are automatically calculated during checkout. Any free shipping promotions will be clearly stated on the website.

Yes. As soon as your order has been shipped, you will receive a Track & Trace code, if available, with which you can track the delivery.

Yes. We deliver standard to the Netherlands, Belgium, and Germany. Do you want to have an order shipped to another country? Please feel free to contact us.

Depending on the carrier, your package will be offered again, delivered to a neighbor, or taken to a collection point. The exact procedure depends on the carrier.

You can easily register a return via our Returns page. After your registration, you will receive further instructions.

You can register a return within 14 days of receipt. After that, you have another 14 days to return the product.

The costs for returning are generally at the customer's expense. Have you received an incorrectly delivered, damaged, or defective product? Then we will, of course, cover the return costs.

After receiving and checking the return shipment, we will refund the purchase amount as soon as possible, within 14 days at the latest.

Contact us by email or via the contact form. State your order number, the product concerned, and a clear description of the problem. Photos or a short video help us to help you faster.

You always have the right to legal warranty. Some products also have an additional manufacturer's warranty. The warranty period is stated on the product page or in the product documentation.

Normal wear and tear, damage due to improper use, incorrect installation, dropping, impacts, moisture or water damage, and self-repairs are generally not covered by the warranty.

Are you not satisfied with a product or our service? Please contact us by email, phone, or via the contact form. Describe your complaint as clearly as possible and, if possible, state your order number.

You can contact us via the contact form, by email, or by phone. We strive to answer questions as quickly as possible.

Our showroom is open by appointment only. This allows us to take all the time to advise you personally.

Yes, we'd love to. Whether you are looking for an LED grow light, a complete grow tent, or a specific part: we are happy to think along with you and advise you based on your situation.