Returns
Not completely satisfied?
We believe it's important that you are satisfied with your purchase. If a product is not quite what you expected, as a consumer, you can register it for return within 14 days of receipt.
Please use the return button below.
Do you have questions about a return? Feel free to contact us. We are happy to help you.
Register a return
Do you want to return a product?
Please send us an email within 14 days of receipt or contact us via the contact form.
Preferably include:
- your name;
- your order number;
- which product you want to return.
After your return notification, you have another 14 days to send the product back to us.
Conditions for returns
To process a return as quickly as possible, we ask you to take the following into account:
- handle the product carefully;
- use the product only as far as necessary to assess it, as you would be allowed to do in a store;
- return the product complete if possible;
- include all accessories, manuals, and any included parts;
- preferably return the product in its original packaging.
A missing or damaged packaging does not automatically mean that a return will be refused. However, it may lead to a reduction in value if damage occurs or the product is less marketable.
Return costs
Unless otherwise stated, the costs for returning are at the customer's expense.
If you have received an incorrectly delivered, damaged, or defective product, we will, of course, cover the return costs.
Refund
After receiving and checking your return, we will refund the purchase amount as soon as possible.
This will happen no later than 14 days after we have received the return shipment or after you have demonstrated that the package has been sent.
The refund will be made via the same payment method used to pay for the order, unless we agree otherwise.
Exceptions
In some cases, returns are not possible.
This applies, among other things, to:
- products that have been specially ordered for you or custom-made;
- products that are legally excluded from the right of withdrawal.
If a product cannot be returned, we will clearly state this on the product page.
Damaged or incorrectly delivered?
Have you received a damaged product or is your order incorrect?
Please contact us as soon as possible.
If possible, send some photos of:
- the product;
- the packaging;
- the shipping box.
This way, we can help you quickly and together find a suitable solution.
Warranty or defect?
Is it not a return, but a defect or a warranty claim?
Then view our Warranty page or contact us.
We are happy to help you further.
Questions about returns?
Are you unsure whether a product can be returned or do you have another question?
Feel free to contact us.
We are happy to think along with you.
Kweekotheek
☎ 058 – 215 07 42