Complaints procedure
We are happy to help you
At Kweekotheek, we do our utmost to provide you with the best possible service. Are you still not completely satisfied with a product or our services? Please let us know. We are happy to work with you to find a suitable solution.
How do you submit a complaint?
You can easily contact us via:
- e-mail;
- telephone;
- the contact form on our website.
Describe your complaint as clearly as possible and, if possible, state:
- your name;
- your order number;
- the product concerned;
- a clear description of the complaint;
- photos or videos (if applicable).
The more complete the information, the faster we can help you.
What can you expect from us?
After receiving your complaint:
- we will confirm receipt as soon as possible;
- we will carefully review the situation;
- you will receive a substantive response within 14 days at the latest.
If more time is needed, we will let you know why and when you can expect a response.
We always look for a solution
Our goal is not only to resolve complaints, but above all to keep customers satisfied.
Depending on the situation, we will work together to find a suitable solution, such as:
- a technical explanation;
- replacement of a part;
- repair;
- replacement of the product;
- or another suitable solution.
Can't you work it out with us?
We naturally hope that we can resolve every complaint together.
If this unexpectedly fails, you as a consumer can submit a dispute via the European platform for online dispute resolution (ODR), as long as this platform is available and applicable to your situation.
In addition, you can always submit a dispute to the competent court under Dutch law.
Contact
Do you have a question or do you want to report a complaint?
Feel free to contact us.
We are happy to help you.
Kweekotheek
☎ 058 – 215 07 42